Orders

How do I know my order was placed successfully?

After completing checkout, you should receive an order confirmation at the email address used for your purchase.

If you do not receive a confirmation, check your spam or junk folder before contacting us.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at [YOUR SUPPORT EMAIL].

We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

Shipping

How long does shipping take?

Delivery times depend on the product and destination.

Please see our Shipping Information page for current processing and estimated delivery times.

Will I receive tracking information?

When tracking is available, you will receive tracking information after your order has shipped.

Tracking updates can sometimes take a short time to appear after the parcel has been handed to the carrier.

Can items from the same order arrive separately?

Yes. Some items may be fulfilled separately and can therefore arrive in different packages or on different dates.

Do you ship internationally?

Ralora may ship to multiple destinations depending on product availability and delivery options shown during checkout.

The checkout page will confirm whether delivery is available to your address.

Products & Sizing

How do I choose the right size?

Please check the sizing information provided on each individual product page before ordering.

Sizing may vary between different products, so we recommend comparing your measurements with the product-specific size information rather than relying only on your usual size.

What is included in a lingerie set?

The exact contents vary by product.

Some sets include a bra and matching panty, while others may include additional pieces such as a garter belt or coordinating accessories.

Always check the individual product description and selected variant before ordering.

Are the colors exactly the same as the photos?

We make reasonable efforts to represent product colors accurately, but appearance can vary slightly due to lighting, photography, screen settings, and product batches.

How should I care for my lingerie?

Always follow any care instructions provided with the individual product.

For delicate lingerie, gentle washing and air drying are generally preferable to harsh washing or high heat.

Returns & Refunds

Can I return an item?

Return eligibility depends on the product, its condition, and applicable hygiene requirements.

Please review our Refund Policy before returning an item.

Can lingerie be returned after it has been worn?

Items that have been worn, washed, used, stained, damaged, or otherwise altered may not be eligible for return.

Additional restrictions may apply to hygiene-sensitive products where permitted by law.

What if my item arrives damaged or incorrect?

Contact us as soon as possible at [YOUR SUPPORT EMAIL].

Please include:

• Your order number

• A description of the problem

• Clear photographs where relevant

We will review the issue and help determine the appropriate solution.

How long do refunds take?

Once an approved refund has been processed, the time it takes to appear in your account can depend on your bank or payment provider.

Please see our Refund Policy for full details.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

The exact options may vary depending on your location and the payment services available through our store.

Is checkout secure?

Payments are processed using the secure payment methods made available through our ecommerce platform and payment providers.

Ralora does not generally store your complete payment-card details directly.

Ralora

What is Ralora?

Ralora is an online lingerie store organized around specific styles, colors, materials, silhouettes, and shopping intents.

Our goal is to make it easier to find lingerie that actually matches the type of product you are searching for.

How can I contact Ralora?

For questions about an order, product, shipping, sizing, or returns, contact us through our Contact Us page or email:

[YOUR SUPPORT EMAIL]

If your question relates to an existing order, please include your order number.