Terms of Service


Overview

This website is operated by Ralora. Throughout the site, the terms “we”, “us”, and “our” refer to Ralora.

Ralora offers this website, including all information, products, features, and services available through the site, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website, including our Privacy Policy, Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our website.

If you do not agree to these Terms, you should not use the website or purchase products from us.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

1. Store Information

The seller operating this store is:

Business / Legal Name: [LEGAL BUSINESS NAME]
Trading Name: Ralora
Email: [YOUR SUPPORT EMAIL]
Business Address: [BUSINESS ADDRESS]
Country: [COUNTRY]
Website: https://ralora.site

2. Eligibility and Use of the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required by applicable law.

You agree not to use our website or products for unlawful or unauthorized purposes.

You must not attempt to:

  • Interfere with the security or operation of the website

  • Introduce malware, viruses, or harmful code

  • Access restricted areas of the website without authorization

  • Scrape, copy, or reproduce website content in violation of applicable law

  • Use the website to commit fraud or other unlawful activities

We may restrict access to the website where reasonably necessary to protect the store, our customers, or our systems.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, prices, and other information as accurately as possible.

However, colors and appearance may vary depending on your screen, device, lighting, or product batch.

Sizing can vary between individual products. Customers should review the size information provided on each product page before ordering.

Product photographs may show accessories, styling elements, or additional pieces that are not included with the selected product or variant. The product description and selected variant should be reviewed to determine what is included.

If you are unsure about a product before ordering, please contact us.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities

  • Discontinue a product

  • Change available colors or sizes

  • Correct inventory errors

  • Refuse or cancel an order when a product is unavailable

If we cannot fulfill an item that you have already paid for, we will contact you and provide an appropriate refund or other remedy as required by applicable law.

5. Prices

Prices are displayed in the currency shown on the website.

We may change product prices at any time before an order is placed.

The price applicable to your purchase is the price displayed during checkout when you place your order, subject to correction of genuine pricing errors as permitted by applicable law.

Shipping charges, taxes, duties, or other applicable charges will be shown or communicated where required.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After you place an order, you may receive an automated confirmation acknowledging that we have received it.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Suspected fraud

  • Incorrect pricing

  • Incorrect product information

  • Payment authorization problems

  • Delivery restrictions

  • Errors in the order

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

7. Accuracy of Customer Information

You agree to provide accurate and complete information when placing an order.

This includes your:

  • Name

  • Shipping address

  • Billing details

  • Email address

  • Contact information

You are responsible for checking your shipping information before submitting an order.

If you notice an error after ordering, contact us as soon as possible at [YOUR SUPPORT EMAIL].

We cannot guarantee that shipping information can be changed after fulfillment has begun.

8. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed during checkout.

Payment transactions may be processed by third-party payment providers. Your use of those payment methods may also be subject to the provider's own terms and privacy practices.

We do not guarantee that every payment method will always be available.

9. Shipping and Delivery

Shipping methods, estimated delivery times, and applicable shipping charges are described in our Shipping Policy and/or during checkout.

Delivery dates are estimates unless expressly stated otherwise or applicable law provides otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather

  • Public holidays

  • Incorrect delivery information

  • Transportation disruptions

Products from the same order may occasionally be shipped separately.

Please review our Shipping Policy for further information.

10. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Refund Policy and any applicable consumer protection law.

Certain intimate or hygiene-sensitive products may be subject to return restrictions where legally permitted.

Nothing in these Terms or our Refund Policy limits statutory rights that cannot legally be excluded.

Please review our Refund Policy before purchasing.

11. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item is damaged, defective, or different from what you ordered, contact us at [YOUR SUPPORT EMAIL] as soon as reasonably possible.

Include:

  • Your order number

  • A description of the issue

  • Photographs where appropriate

We will review the issue and provide the remedy required under our policies and applicable law.

12. Intellectual Property

Unless otherwise stated, the website and the original content created for Ralora, including branding, written content, graphics, layout, logos, and other original materials, are owned by or licensed to Ralora and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, republish, or commercially exploit our original website content without permission, except where permitted by law.

Third-party trademarks and product materials remain the property of their respective owners.

13. Customer Reviews and Submitted Content

If you submit reviews, photographs, feedback, comments, or other content to us, you confirm that you have the right to submit that material.

You must not submit content that is:

  • Unlawful

  • Fraudulent

  • Defamatory

  • Threatening

  • Infringing

  • Misleading

  • Obscene

  • Malicious

  • Containing harmful software

Where you voluntarily submit content for publication, you grant us permission to use that content for operating and promoting Ralora, to the extent permitted by applicable law.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers, analytics services, or ecommerce applications.

We do not control independent third-party websites and are not responsible for their content or practices.

Your interaction with a third-party service may be governed by that third party's own terms and policies.

15. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccurate information, or omissions relating to matters such as:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

We may correct these errors and update information when necessary.

Where an error affects an order that has already been placed, we will handle the issue in accordance with applicable law.

16. Prohibited Uses

You may not use the website:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass or harm others

  • To submit false or misleading information

  • To transmit harmful code

  • To interfere with website security

  • To collect personal information unlawfully

  • To engage in fraud

  • To attempt unauthorized access to our systems

We may suspend access where reasonably necessary in response to prohibited activity.

17. Website Availability

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, third-party service failures, security concerns, or circumstances outside our reasonable control.

18. Disclaimer

To the fullest extent permitted by applicable law, the website is provided without warranties beyond those that cannot legally be excluded.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that apply to your purchase under mandatory law.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by applicable law, Ralora will not be liable for indirect or consequential losses arising solely from use of the website where such liability may lawfully be excluded.

Any mandatory rights or remedies available to consumers remain unaffected.

20. Privacy

Your submission and processing of personal information through the store is governed by our Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, used, and protected.

21. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our store, services, policies, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively except where applicable law requires otherwise.

22. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Governing Law

These Terms are governed by the laws of [COUNTRY / JURISDICTION], except where mandatory consumer protection rules require the application of another law or jurisdiction.

Nothing in this section removes any mandatory rights available to consumers under applicable law.

24. Contact Information

Questions about these Terms of Service can be sent to:

Ralora
Email: [YOUR SUPPORT EMAIL]
Address: [BUSINESS ADDRESS]
Website: https://ralora.site

Last updated: August 13, 2026