Last updated: August 13, 2026

This Privacy Policy describes how Ralora (“Ralora”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit ralora.site, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The business responsible for processing your personal information is:

Trading name: Ralora
Legal / Business Name: [LEGAL BUSINESS NAME]
Email: [YOUR SUPPORT EMAIL]
Business Address: [BUSINESS ADDRESS]
Country: [COUNTRY]
Website: ralora.site

For questions about this Privacy Policy or your personal information, contact us using the email address above.

2. Personal Information We Collect

Depending on how you interact with Ralora, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Products purchased or viewed
• Customer support communications
• Device and browser information
• IP address
• Website usage information
• Cookie and similar technology data
• Marketing preferences
• Information you voluntarily provide to us

Payment information may be collected and processed by our payment providers. We generally do not directly store complete payment-card information.

3. How We Collect Information

We may collect personal information:

Directly from you

For example, when you:

• Place an order
• Create or use a customer account
• Contact customer support
• Subscribe to marketing communications
• Submit a form
• Participate in a promotion
• Request a return or refund

Automatically

Certain technical information may be collected when you visit our website through cookies and similar technologies.

From service providers and partners

We may receive information from companies that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, or deliver other ecommerce services.

4. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide tracking information
• Handle returns, refunds, and customer service requests
• Communicate with you about your order
• Maintain and improve our website
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal and regulatory obligations
• Maintain business and transaction records
• Understand how customers use our store
• Send marketing communications where permitted
• Personalize marketing or advertising where permitted and enabled
• Protect our rights and the rights of customers

Where applicable law requires a legal basis for processing, we may rely on performance of a contract, compliance with legal obligations, legitimate interests, consent, or another lawful basis available under applicable law.

5. Order Fulfillment and Suppliers

Ralora may use third-party suppliers, fulfillment providers, shipping companies, and logistics partners to process and deliver orders.

To fulfill an order, we may need to provide these parties with information such as:

• Your name
• Shipping address
• Telephone number where required for delivery
• Order details
• Other information reasonably necessary to fulfill the order

We provide only the information reasonably necessary for these providers to perform their services.

Some service providers may operate in countries different from the country where you live.

6. Shopify

Our online store is hosted using Shopify, which provides the ecommerce platform that allows us to offer products and services to you.

Shopify may process personal information in connection with operating and providing the Shopify platform.

For more information about Shopify's processing of personal information, please refer to the Shopify Consumer Privacy Policy.

[ADD LINK TO SHOPIFY CONSUMER PRIVACY POLICY]

Shopify specifically recommends that merchants provide access to their privacy policy and, for GDPR compliance, include a link to Shopify’s Consumer Privacy Policy.

7. Service Providers

We may disclose personal information to service providers that perform services on our behalf, including:

• Shopify
• Payment processors
• Order fulfillment providers
• Product suppliers
• Shipping and logistics providers
• Customer support providers
• Fraud-prevention services
• Website hosting and technical providers
• Analytics providers
• Email and marketing providers
• Professional advisers where necessary

These companies may process personal information only as permitted by applicable law and according to their own contractual and legal obligations.

8. Analytics and Advertising

We may use analytics services, such as Google Analytics or similar tools, to understand how visitors interact with our website.

If advertising or personalized marketing tools are enabled, certain information about your activity may also be processed by advertising or marketing providers where permitted by law.

Where required, these technologies will be subject to your consent or privacy choices.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember your preferences
• Maintain shopping-cart functionality
• Improve security
• Understand website usage
• Measure performance
• Support analytics
• Provide marketing or advertising where permitted

Some cookies are necessary for the website to operate.

Where applicable law requires consent for non-essential cookies, those cookies should not be activated until the required consent has been obtained. EU guidance specifically notes that certain non-essential cookies require prior consent.

You may also be able to manage your cookie preferences through our cookie/privacy controls or your browser settings.

10. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact details to send information about products, collections, promotions, or store updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the message or by contacting us.

Where applicable law gives you a right to object to direct marketing, we will honor that right.

11. How We Share Personal Information

We may disclose personal information:

• To companies helping us operate Ralora
• To suppliers and fulfillment partners
• To payment processors
• To shipping companies
• To analytics and marketing providers where enabled and permitted
• To professional advisers
• To authorities where legally required
• In connection with a business sale, merger, restructuring, or similar transaction
• To prevent or investigate fraud, security incidents, or unlawful conduct

We do not disclose personal information except for legitimate business, operational, legal, or other permitted purposes.

12. International Transfers

Because Ralora uses third-party ecommerce, supplier, fulfillment, logistics, and technology services, personal information may be processed in countries outside the country where you live.

Where required by law, appropriate safeguards will be used for international transfers of personal information.

EU data-protection rules provide specific safeguards for transfers of personal information to countries outside the EU.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfill orders
• Maintain business and transaction records
• Provide customer service
• Resolve disputes
• Prevent fraud
• Meet accounting, tax, and legal obligations
• Enforce agreements

Retention periods can vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

You should take appropriate steps to protect your own passwords, devices, and account information.

15. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Opt out of certain marketing activities
• Lodge a complaint with an applicable data-protection authority

EU data-protection rules expressly provide rights including access, correction, objection, restriction in applicable circumstances, and data portability in certain cases.

To submit a privacy request, contact:

[YOUR SUPPORT EMAIL]

We may need to verify your identity before completing certain requests.

These rights may be subject to legal exceptions.

16. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to Ralora, these rights may include requests to:

• Access personal information
• Correct personal information
• Delete personal information
• Obtain a copy of personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information

U.S. state privacy requirements continue to vary by state, and Shopify maintains tools and guidance relating to applicable state privacy laws.

Where required, applicable privacy choices will be made available through our website.

17. Children's Privacy

Our website and products are not intended to collect personal information from children contrary to applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

• Our business
• Our website
• The services we use
• Our privacy practices
• Applicable law

The updated policy will be published on this page with a revised “Last updated” date.

20. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact:

Ralora
Legal / Business Name: [LEGAL BUSINESS NAME]
Email: [YOUR SUPPORT EMAIL]
Address: [BUSINESS ADDRESS]
Website: ralora.site