Refund Policy

At Ralora, we want you to be satisfied with your order. If you have an issue with a product, please contact us and we will do our best to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition
Have all original tags and packaging
Show no signs of wear, washing, damage, stains, odors, or alteration
Meet any hygiene requirements described below

To request a return, contact us at:

[YOUR SUPPORT EMAIL]

Please include your:

Full name
Order number
Email address used for the order
Reason for the return

Do not send a product back without contacting us first. We will provide return instructions and, where applicable, the correct return address.

Items returned without authorization may not be accepted.

Hygiene-Sensitive Items

Because lingerie and intimate apparel may be hygiene-sensitive, certain items may not be eligible for return once worn, used, or where a hygiene seal has been removed, where permitted by applicable law.

Items must only be tried on in a manner that preserves their original hygienic condition.

This restriction does not affect any rights you may have under applicable consumer protection law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at [YOUR SUPPORT EMAIL].

Please include your order number and clear photographs showing the issue.

We will review the request and, where appropriate, arrange a replacement, refund, or other solution.

Your statutory rights relating to faulty or incorrectly supplied goods are not affected by this policy.

Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

Items that have been worn, washed, used, or altered
Items with stains, odors, makeup, bodily fluids, or other signs of use
Items missing original tags or packaging
Hygiene-sensitive items that have been unsealed where the applicable hygiene exception legally applies
Gift cards
Items specifically identified as final sale where legally permitted

If you are unsure whether an item can be returned, contact us before sending it back.

Exchanges

We do not currently guarantee direct exchanges.

If you need a different size, color, or style, contact us. Depending on the circumstances, we may ask you to return the original item and place a new order.

Return Shipping

Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs.

Original delivery charges are non-refundable except where required by applicable law.

We recommend using a trackable shipping method when returning an item. Ralora is not responsible for return parcels that are lost before reaching the designated return location.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

Where applicable law requires a different refund deadline, that legal requirement will apply.

Order Cancellations

If you wish to cancel an order, contact us at [YOUR SUPPORT EMAIL] as soon as possible.

We will try to cancel the order before it enters processing or ships, but cancellation cannot be guaranteed once fulfillment has begun.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

Orders That Do Not Arrive

If your order has not arrived within the expected delivery period, contact us at [YOUR SUPPORT EMAIL] with your order number.

We will review the available tracking information and work with you to determine an appropriate resolution.

If an order cannot be fulfilled or delivered and a refund is required under applicable law, the applicable refund will be issued to the original payment method.

European Union Customers

Where applicable, consumers in the European Union may have a statutory right to withdraw from an online purchase within 14 days without giving a reason.

Additional statutory rights and exceptions may apply, including rules relating to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy is intended to restrict rights that cannot legally be excluded.