At Ralora, we aim to make shipping information clear so you know what to expect after placing an order.
Order Processing
Orders are typically processed before being handed to the shipping carrier.
Our current processing time is:
[X–Y business days]
Processing times may be longer during holidays, periods of high demand, or when additional order verification is required.
You will receive an email confirmation after placing your order.
Estimated Delivery Times
Delivery times depend on the destination, product, and shipping carrier.
Our current estimated delivery times are:
United States: [X–Y business days]
European Union: [X–Y business days]
United Kingdom: [X–Y business days]
Other destinations: [X–Y business days]
These are estimates rather than guaranteed delivery dates.
Shipping may occasionally take longer because of carrier delays, customs processing, holidays, weather, or other circumstances outside our reasonable control.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation email containing your tracking details.
Tracking information may take a short period of time to update after the carrier receives the package.
Multiple Packages
Some products may be fulfilled separately.
If you order multiple items, they may occasionally:
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Ship in separate packages
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Have different tracking numbers
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Arrive on different dates
You will not be charged additional shipping simply because an order is divided into multiple parcels unless this is clearly stated during checkout.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Available shipping options and costs may vary depending on your destination and the products in your order.
International Orders
International shipments may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country.
Where these charges are not collected during checkout, the customer may be responsible for charges imposed by local authorities or carriers, unless applicable law requires otherwise.
Incorrect Shipping Address
Please check your shipping information carefully before completing your order.
If you notice an incorrect address after ordering, contact us immediately at:
[YOUR SUPPORT EMAIL]
We will try to update the information before fulfillment begins, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers are responsible for providing complete and accurate delivery information.
Delayed Orders
If your order has not arrived within the estimated delivery period, please:
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Check your tracking information for the latest carrier update.
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Check that the shipping address on your order is correct.
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Contact us at [YOUR SUPPORT EMAIL] with your order number.
We will review the available information and help determine the next steps.
Lost Packages
If tracking indicates that a parcel may have been lost in transit, please contact us.
We may need to investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
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Check around the delivery location
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Ask other members of your household
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Check with neighbors where appropriate
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Contact the shipping carrier
If the parcel still cannot be found, contact us at [YOUR SUPPORT EMAIL] and we will review the situation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Please include:
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Your order number
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A description of the problem
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Clear photographs where relevant
Please see our Returns & Refunds page and Refund Policy for additional information.
Contact Us
For questions about shipping or delivery, contact:
Ralora
Email: [YOUR SUPPORT EMAIL]
Website: https://ralora.site