Returns & Refunds


We want the returns process at Ralora to be clear and straightforward.

If you have a problem with your order or would like to request a return, please contact us at ralora.infos@gmail.com before sending anything back.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, an item must generally be:

  • Unworn and unused

  • In its original condition

  • Unwashed and unaltered

  • Returned with original tags and packaging where applicable

  • Free from stains, odors, damage, or other signs of use

Because lingerie can be hygiene-sensitive, some items may not be eligible for return after a hygiene seal has been removed or the product has been worn, where applicable law allows that restriction.

Your statutory consumer rights are not affected. For customers in the EEA, online purchases generally come with a 14-day right of withdrawal, subject to legal exceptions.

How to Request a Return

Email ralora.infos@gmail.com with:

  • Your full name

  • Order number

  • Email address used for the order

  • Item you would like to return

  • Reason for the return

If the product arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.

Please do not return an item before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Once we review the issue, we may offer an appropriate solution such as a replacement or refund.

Return Shipping

Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning an item.

We recommend using a trackable shipping method for returns.

Refunds

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Shopify supports refunding orders back to the original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

Exchanges

We do not currently guarantee direct exchanges.

If you would like a different size, color, or style, contact us and we will explain the available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at [YOUR SUPPORT EMAIL].

We will try to help, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.

Need Help?

For questions about returns, refunds, damaged items, or cancellations, contact:

Ralora
Email: ralora.infos@gmail.com
Website: ralora.site

For the complete legal terms governing returns and refunds, please also review our Refund Policy.